OUR POLICIES

Buying a fluorescent, LED or any lighting fixture on-line is a difficult decision. You are making a purchase from a two dimensional image that may turn out to be completely different from what you expected. You are buying an item for your home or office that you will likely live with for many years to come. That is why it is our mission at Brodwax Lighting to treat you just the way we'd like to be treated ourselves. We have set up these policies to make your shopping experience with us a pleasant one.

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30-Day No Hassle In Home Trial!

We stand behind our products, and have them in our own office and homes. We are confident that you will love your new light(s). If, however, you are not completely satisfied, we'll gladly issue you a complete refund of your full purchase price, no questions asked, including the cost of shipping both ways. Just let us know you want to make a return, and we will arrange for the pick-up and issue you a refund.......that's our guarantee to you. Refunds during this period will usually go back to the payment method you used for your purchase.

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THREE -Year Replacement Parts Warranty - an industry exclusive-- and now FIVE Years on all LED Fixtures

We use the highest quality components in our fixtures, and we expect them to provide you with years of trouble free service. During the first three years (Five for LED) of ownership of our products, In the unlikely event that one of the electrical components should fail (ballast, sockets, wiring, etc.) we will either replace the part or the complete fixture for you. In addition, all white acrylic plastics are guaranteed not to yellow or we will replace it free. This is the best warranty in the lighting industry!

If you have a defective part, please email support@brodwax.com

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Returns/Refunds Policy 

All return authorizations are handled through email only.

Time: During the first 30 days, if you are not happy for any reason, please email: support@brodwax.com. Provide your customer order number and we will set up a return, exchange or replacement (including shipping/handling).

We just ask that you please pack everything well (please save the original packaging for this).  A full credit for your purchase will be issued within 10 business days, usually to the payment method you used. Following the 30 day period, your LED lighting fixture is covered for FIVE YEARS from purchase date and THREE YEARS for all fluorescent fixtures (excluding bulbs). This includes parts and shipping. Just be sure to email us at support@brodwax.com  and we will arrange the return/exchange/repair for you.  

Method of Refund: Usually the same payment method you used for your purchase or a check will be mailed. No fees will be imposed.

Product Condition: Use the original box if you still have it (especially during the first 30 days), otherwise, please simply pack your return as well as you can. You will receive a full refund regardless of the condition we receive the return. 

Refund Contact Info:  Please try to use the  support@brodwax.com for all return related inquiries. 

Charges: There are no restocking fees or charges of any kind for any returns needed to be made during the time periods listed above.

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Shipping

Our shipping charges will range from $9.50 up to $39.50 per order. No matter how many items you add to the shopping cart, the most we will ever charge you for shipping per order is $39.50. And if your order exceeds $350, we will ship it for FREE! Most items will ship via Federal Express or UPS ground. Some larger shipments will go via LTL carriers. Many of our boxes are very large and ship out as oversize shipments. We do not pass those charges on to you. Next day, second day, and three day shipping is available by special request, however, be advised that the larger items in our line get very costly if you use this service.

Our normal turnaround time for processing your order is anywhere from 1-7 business days. Many items, such as our Super Sleek under cabinet / display lighting, ship in 24 hours. Some items are assembled to order, and take longer.... You will be notified if that is the case. In order to expedite orders we may choose to ship from different warehouse locations throughout the United States. We will also ship partial orders unless we are expressly instructed not to.

 

Privacy Statement

Brodwax Lighting has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this web site:

• Information Automatically Logged: We use your IP address to help diagnose problems with our server and to administer our web sites. 

• Cookies: Our sites use cookies to keep track of your shopping cart. 

• Personal Information: To fill your orders, we require certain personal information, such as contact information (names, addresses, email addresses, etc.), and financial information (such as credit card numbers). Contact information is used to contact and deliver products to our customers. Financial information that is entered in our shopping cart is done so over secure servers and we never retain or even get this information. From time to time, after a customer purchases a product from our web site, we will send discounts, specials or newsletters via email. You may choose to opt-out of future mailings by simply clicking on the link at the top of the email or contacting us directly.

• External Links: This site contains links to other sites. Brodwax Lighting is not responsible for the privacy practices or the content of such web sites. We have made every effort to maintain a family friendly web site, and will not link to sites that do not fit this description.

• Security: All credit card transactions are encrypted during transit using SSL encryption methods - this means that you can be assured that your contact and credit card details remain confidential at all times. You will see either a locked padlock or a blue key in the bottom of your browser window to signify a secure connection.

 

If you have any questions about these policies, the practices of this web site (brodwax.com), or your dealings with this web site, you can contact: support@brodwax.com