Online Order Status

Check the status of your order(s) 24 hours a day, 7 days a week. Simply enter your email address and your temporary password in the fields below (You may change the password for future use by clicking on "Your Details")

How to use this service

  • Within 24 hours of placing an order you will receive an order status email with your temporary password.
  • Enter your email address (must be entered all lower case) and this password (case sensitive) in the fields below..
  • If you did not receive this order status email, or have any questions please contact us at
  • Please note that the order status email is separate from the Thank You email you received after placing your order. .

What the status means

  • New: Your order has been entered in our system. Most orders will ship in 2- 6 business days.
  • Processing: Parts for your order are in stock and your order is in production. Expect shipping in 1-2 days.
  • 2 Week Lead Time: Orders placed for wood trim and other custom items will see this message..
  • Back Order: Parts are out of stock. We will email you the details or you can call us for additional information.
  • Shipped: Your order is on its way to you. Now click on your order ID Number for details and a link to track.