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What if one of the units I purchase is defective. What is the return policy and who covers the shipping cost.

During the first 30 days after receiving your order you are covered under our comprehensive  "30 Day In Home Trial"..... 

We stand behind our products, and have them in our own office and homes. We are confident that you will love your new light(s). If, however, you are not completely satisfied, we'll gladly issue you a complete refund of your full purchase price, no questions asked, including the cost of shipping both ways. Just let us know you want to make a return, and we will arrange for the pick-up and issue you a refund.......that's our guarantee to you.

If your item is defective in any way, it will be replaced under this policy - you do not pay any additional shipping. Additionally, you are covered by the following 2 year replacement warranty per the following:

We use the highest quality components in our fixtures, and we expect them to provide you with years of trouble free service. In the unlikely event that one of the electrical components should fail (ballast, sockets, wiring, etc.) we will either replace the part or the complete fixture for you. In addition, all white acrylic plastics are guaranteed not to yellow or we will replace it free.

Please read all of our policies here: Policies

 

Article ID: 10005 Article Created: 12-18-2008 11:02 AMLast Modified: 12-18-2008 11:04 AM

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Brodwax Lighting Corporation • 4383 NW 124th Ave • Coral Springs • FL 33065
Phone: 800-841-4666 • Fax: 954-255-1715 • info@brodwax.com