I felt compelled to write a review of your Brodwax Xenon (XN series) under-cabinet lighting that I recently purchased and had installed. After doing a lot of research on the web through a number of retail sites, I found your Brodwax offering of undercabinet lighting to be the best value for the dollar compared to any of the other brands. Naturally I was a bit concerned how good the customer service would be considering how low the prices were. I have to say that I was extremely pleased with the level of customer service that I received from your staff. After placing my order on-line, I actually received the product within 1 day! Even though I live near the distribution warehouse, that was still great that it shipped out so quick.
Upon receiving the shipment, I found some damage that was caused during shipment. I contacted customer service, and they quickly resolved the issue without any hassles.
Then after having my new kitchen cabinets installed a couple weeks later, I discovered that I had ordered the wrong size on a couple of the lights. Not only was it easy to get an exchange from them, they even did an immediate cross shipment to get me the replacement units right away. That is excellent customer service. My contractor had an easy time installing the under-cabinet lights, and they look great. They emit a nice warm glowing light and don't generate a lot of heat.
I am extremely pleased that I decided to purchase from Brodwax, and would absolutely recommend them to all my friends and family.
Hello, these LED under cabinet fixtures are very attractive, the electrician installed them with no problems.
Your service was better than excellent!!!! And I thank you.
Will try to be a return shopper.
Feel free to use my letter as you like.
after a local company told us that a certain Mission-Style fluorescent
ceiling light was discontinued from their supplier, ....I ended up speaking
with Barry at your firm via your 1-800 number ..... He knew the product,
the inventory status, etc.--and to make a long order short--he set me
up with five fixtures and covers, all of which arrived exactly on time
and as advertised. The first two have been installed and are EXACTLY what
was wanted in the first place. Many, many thanks to him and your fine
store both for having what was wanted and getting it shipped as promised.........many
thanks from a well and truly satisfied customer.
I ordered the Ventura fluorescent fixture in Maple.
The fixture is SO nice!
It came just as you had told me---only sooner. First the fixture, and then just a couple of days later, the frame.
Both items were packed so well----there was no chance for any damage whatsoever.
We are renovating our home, and this fixture now hangs on the den ceiling.
It gives out great light, and the craftsmanship is so nice.
I couldn’t be more pleased and I thank you for the great service and a quality, classy looking product
never thought I would buy kitchen lighting on the internet, but I couldn't
find any fluorescent lighting fixtures locally with wood trim so I took
a chance. Now I'm glad I did. Jeff in customer service helped me every
step of the way, answering my emails almost as fast as I wrote them. Now
I am the proud owner of three Brodwax fluorescent fixtures and I will
recommend you to all my friends.
nice to see that great customer service is still alive and well! I'm very
pleased with my new light, and the personal service you provided.
nice site. Easy to navigate and find what I was looking for. That seems
like it would be a no-brainer, but so many sites these days are so hard
to navigate, I get frustrated and give up. I'll be back very soon to place
guys! Just wanted to write you and let you know that I am very pleased
with my new light fixture. After looking countless hours for a simple
yet bold looking fluorescent fixture in stores and on-line, you guys were
the only place that had what I was looking for! It added that finishing
touch in my bathroom that was needed and looks and works fantastic. Plus
it only took a couple of days to arrive. I'll be back when I'm ready to
remodel my kitchen! Thanks a millions.
have a very nice selection of wood fluorescent fixtures. I had been looking
all over to find something to match my kitchen cabinets. Thanks for having
note if a follow up to the diffuser I recently purchased for our fluorescent
fixture. The cover fits perfectly and we couldn't be happier with our
service. You have helped to restore our faith in retail lighting stores.
Many thanks for your time and effort."
Talk about quick service. I received my replacement lamps right after
your reply on 5/21.
"We recently purchased 3 of the antique brass heritage deluxe floor lamps by Verilux. They came promptly & safely. The quality is great. We are well pleased with our order & will order from you again - Thank you!"
"Hi, Just a note to say the florescent light fixture is just what I
needed, very pleased with the purchase."
" You guys are great!!!!!!!!!!!!
Brodwax Lighting Corporation • 1440 Coral Ridge Drive - Unit 273 • Coral Springs • FL 33071
Phone: 754-715-4680 • Fax: 954-697-0191 • firstname.lastname@example.org